When you make a reservation or contact us, we collect information such as your full name, email address, phone number, postal address, payment details, and government-issued identification required for check-in under applicable law.

We record details of your reservations including room preferences, check-in and check-out dates, special requests, dining preferences, and any services availed during your stay at Hotel Amrit Palace.

When you visit our website, we automatically collect your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit through cookies and similar tracking technologies.

We retain records of all correspondence between you and our team including emails, WhatsApp messages, phone call logs, and any feedback or complaints you submit to us.

Your personal information is primarily used to process, confirm, and manage your booking; coordinate room assignments, special requests, and transportation arrangements; and facilitate a smooth check-in and check-out experience.

We use your contact details to send booking confirmations, pre-arrival information, post-stay surveys, invoices, and important updates regarding your reservation or changes to our policies.

Aggregated and anonymised data helps us understand guest preferences, improve our facilities and services, train our staff, and personalise your future experiences at our property.

We are required under Indian law to maintain guest registers and share certain information with local authorities, tax departments, and regulatory bodies when legally mandated to do so.

We employ industry-standard SSL/TLS encryption for all data transmitted through our website. Payment information is processed through PCI-DSS compliant payment gateways and is never stored on our servers.

Access to your personal data is restricted to authorised Hotel Amrit Palace staff who require it to perform their duties. All employees are bound by confidentiality obligations and undergo regular privacy training.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements — typically five years for financial records.

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law within the prescribed timeframe.

We engage trusted third-party vendors including payment processors, booking platforms (Booking.com, MakeMyTrip, Agoda, etc.), IT service providers, and housekeeping management systems who process data on our behalf under strict contractual obligations.

Hotel Amrit Palace does not sell, trade, rent, or otherwise transfer your personal information to third parties for their own marketing or commercial purposes. Your privacy is not a product.

We may disclose your information to law enforcement, courts, or government bodies if required by a valid legal process, court order, or to protect the safety and security of our guests, staff, and property.

In the event of a merger, acquisition, or sale of hotel assets, your personal data may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website before such transfer.

These cookies are strictly necessary for our website to function — enabling you to navigate pages, use features, and complete your booking. They cannot be disabled without severely impacting your experience.

We use Google Analytics to understand how visitors interact with our website. This data is aggregated and anonymous, helping us improve page layouts, content, and the overall booking experience.

With your consent, we may use cookies from advertising partners to show you relevant Hotel Amrit Palace promotions on other websites you visit. You can opt out at any time through your browser settings.

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to make reservations online.

You have the right to request a copy of all personal information we hold about you. We will provide this within 30 days of receiving your verifiable request, free of charge for the first request annually.

If any information we hold is inaccurate or incomplete, you have the right to request that we correct or update it promptly. Please contact our front desk or privacy team to initiate a correction.

You may request the deletion of your personal information, subject to our legal obligations to retain certain records. Requests will be processed within 30 days and we will confirm when deletion is complete.

You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in any email, replying STOP to SMS messages, or contacting us directly. Transactional communications cannot be opted out of.